Returns & Cancellations Policy

Order Cancellations

Orders may be cancelled before they have been fulfilled.

Customers can request cancellation by contacting sales@misu.ie or, where available, through their customer account or order page.

Once an order has been fulfilled, it can no longer be cancelled. However, consumers may still be entitled to exercise their right to withdraw from the purchase within 14 days of receiving their goods in accordance with the Change of Mind section below.

Change of Mind

In accordance with EU consumer protection law, consumers have the right to withdraw from most online purchases within 14 days of receiving their goods without giving any reason.

To exercise your right to withdraw, you may:

Upon receipt of an online withdrawal request, we will provide confirmation of receipt without undue delay by email or another durable medium.

Once you have notified us of your decision to withdraw, you have 14 days to return the goods to us.

Customers are responsible for the cost of returning unwanted items. However, where a refund is due, we will refund the purchase price and the standard delivery charge paid when the order was placed.

Refunds and exchanges cannot be processed until the goods have been returned to us or proof of return has been provided.

Consumers may inspect goods as they would in a retail shop. However, a deduction may be made from any refund where the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Online Withdrawal Function

EU consumers may exercise their right of withdrawal at any time during the withdrawal period using our online Withdrawal Form or, where available, through their customer account or order page.

https://shop.misu.ie/pages/eu-withdrawal-form

Exemptions

The right to withdraw does not apply to custom-designed or personalised products, including but not limited to:

  • Class Hoodies
  • Clubs and Societies Merchandise
  • "Class of" Products

All sales of these products are final unless the item is faulty, damaged or not as described.

Faulty Goods

If your order arrives damaged in transit, please notify sales@misu.ie as soon as reasonably possible and provide photographs where available. Prompt notification helps us investigate the issue with the courier and arrange an appropriate remedy.

If a product arrives faulty, develops a fault, or is not as described, please contact sales@misu.ie as soon as possible, quoting your order number and providing details of the issue.

Where appropriate, we will arrange a repair, replacement or refund in accordance with your rights under Irish and EU consumer protection law.

Custom-designed and personalised products are not excluded from your statutory rights where a product is faulty, damaged or not as described.

Contact Us

For any questions regarding returns, exchanges, withdrawals or faulty goods, please contact:

sales@misu.ie

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under Irish or EU consumer protection law.